The Art & Science of Customer Experience (yes! “Customer” in capital letters) is the first book to provide an extensive data-driven analysis of the factors influencing Customer behavior as well as practical guidelines to improve Customer Experience by understanding end-user psychology.
In 2019 giffgaff’s community celebrated 10 wonderful years. I’ve worked on the illustration and animation of the celebratory video.
And, of course, nono of this would be possible without the help of my colleague Jorge Cervantes.
Series of posters for La Fresca’s social media
Social media peaces illustrated for After Brunch’s parties.
Your resumé is normally the first impression that you give to your (hopefully) soon-to-be company. When I started this project I was mainly worried that all the basic information could be shared in an A4 sheet — so I wouldn’t bore whoever is going to receive it. The infographics are the most simple and popular way (at least until someone sets another trend) to share your information without too much reading.
An enormous number of plants and food depend on the bees for survival and expansion. But our beloved black and yellow friends may be in serious danger. The bee population has been decreasing – “(…) things have been bad for a while” says Dr. Greg Hunt(1), and it should be all related to a phenomenon called Colony Collapse Disorder (CCD).